Refund policy

We want you to feel confident in your Gaia's Gifts purchase. If something isn't right, here's how we handle returns.

RETURN WINDOW
You may request a return within 30 days of your order's ship date.

CONDITION FOR RETURN
Because our products contain natural, wellness-focused items intended for personal use, we're unable to accept returns on any products that have been opened, used, or had their seals broken. This includes consumable items such as tonics and steeping herbs, which cannot be resold once opened for safety and quality reasons. Unopened, unused items in their original packaging are eligible for return within the 30-day window.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the issue, and we'll make it right with a replacement or refund.

RETURN SHIPPING
If we made an error or your item arrived damaged, we'll cover the cost of return shipping. For all other returns, return shipping is the customer's responsibility.

GIFT PURCHASES
If your item was purchased as a gift, returns are issued as store credit rather than a refund to the original payment method.

HOW TO START A RETURN
To begin a return, email us at info@gaias-gifts.com with your order number and the reason for your return. We'll respond with next steps.

REFUNDS
Once we receive and inspect your returned item(s), we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.